- Never paste customer personal data or payment info
- Always review AI output before posting – local reputation matters
- When to **not** use AI: sensitive complaints, personal condolences, legal/financial advice
- The “human‑final” rule: AI drafts → you add the local heart
**Wrap‑up & Next Steps (10 min)**
- Resource pack:
- Prompt library (50+ business‑ready prompts)
- Cheat sheet: Claude vs ChatGPT quick guide
- 30‑day prompting calendar for small businesses
- Final Q&A
- Certificate of completion (optional but motivating)